Office Policies
Missed Appointment /Cancellation policy:
We are committed to providing exceptional care. Unfortunately, when one patient cancels without giving enough notice, they prevent another patient from being seen. We value your time and request that you do the same. We request a 24-hour notification if any appointment needs to be rescheduled or cancelled. Please call us at (201) 308-5400 by 4:00 p.m. on the day prior to your scheduled appointment to notify us of any changes or cancellations. To cancel a Monday appointment, please call our office by 12:00 p.m. on Friday. If prior notification is not given, you will be charged $ 25 for the missed appointment if established patient and $50 if new patient. Three missed appointments in a row may results in inability to schedule a future appointment and dismissal from the practice.
Late Arrival Policy:
In the event you are running late to your appointment, we allow a 15-minute grace period. If you arrive 15 minutes later than your scheduled appointment time, you may be asked to reschedule or wait until the next time slot becomes available.
Telemedicine Consultations:
Your doctor will sometimes engage you in a telemedicine (video) consultation, for example during a public health emergency when it is safer at home. The telemedicine consultation will not be the same as a direct office visit since you will not be in the same room as you doctor. During a telemedicine visit, the doctor assumes you are alone during the consultation, and she will not know if there are any other people in the same room or within hearing distance thus confidentiality may be breached if she discusses topics of a private nature. There are other potential risks to this technology, including interruptions, unauthorized access, and technical difficulties. If you or your doctor wishes, the visit can be discontinued and rescheduled for a later time. If the doctor feels a direct physical examination or other testing are necessary, she will ask you to come in for another visit in order to complete any remaining tests. You and/or your insurance company will be billed for the visit in the same manner as regular office visits. The insurance company may or may not cover the visit in the same manner, though.
Telephone and Email Policy:
We understand that issues may arise between scheduled appointments. The best way to reach us is by calling the office during regular business hours. If you have a question for the doctor, you may be requested to leave a message or make an appointment depending on the nature of matter. If you wish to speak to the doctor directly about any matter, you will be required to make either a telemedicine appointment or an in-office appointment. While we do our best to return your call and take care of your matter promptly, at times we may be busy attending to patients in the office. Please give us until the end of the business day to answer your message. Results of testing ordered by your doctor will be discussed at your next scheduled office visit. If there is a concern regarding your test results that needs to be addressed sooner than your next visit, you will be contacted by our office.
Should you have an emergency after hours please call 911 or go immediately to the nearest ER. If you call us after hours, please leave a voicemail message and we will return your call during the next regular business day. We can be reached via email for the purposes of sending documents and records, however we request patients refrain from using this form of communication for questions regarding their medical care as there are inherent privacy concerns in communicating by email. If you send or request an email or text message, please be aware these methods of communication have inherent privacy/security concerns. By using these forms of communication, you acknowledge you are willing to take those risks and have given permission for Revive Rheumatology to use those means of communication as well.
Forms and Refills Policy:
Please bring any forms with you to your scheduled appointment. Any forms requested to be filled out by the physician may require an appointment if between regularly scheduled appointments. There are set fees for any forms that need to be filled out by the physician and/or staff; these fees must be pre-paid. Please allow up to 7 business days to complete forms. Please be advised that we do not fill out long-term disability forms but are happy to forward any records that may be needed in an assessment of a disability claim. Please contact us for further questions.
Please notify us at the time of your visit if you are in need of medication refills. If you should need refills between visits, you or your pharmacy may contact us. It may take up to 24 hours for refill requested to be fulfilled. Certain controlled medications cannot be sent to the pharmacy over the phone or electronically prescribed in which care you will need to come to the office to pick up the prescription. We are not responsible for lost or stolen prescriptions and duplicate prescriptions will not be granted. Please be advised that medication refill requests will not be filled after hours, on weekends, or on holidays when the office is closed.
Controlled Medications/Marijuana Policy:
Dr. Shadani does not prescribe opiates or medical marijuana for the treatment of chronic pain. She also does not take over the prescribing of these medications from another physician. Dr. Shadani is required by law to review your prescription refill habits through the Prescription Monitoring Program, even if she is not prescribing you a controlled substance.